CANCELLATION / RESCHEDULING POLICIES

All of our appointment confirmations are sent via email. Please honor your appointment, if you must cancel or reschedule please do so 48 hours* before your appointment time. Credit card information is required in order to book appointments. A 100% no-show fee will be applied for the service that was booked. If cancellations are made less than 48 hours in advance, a 50% charge for the service booked will be made. Cancellations made less than 24 hours in advance, a 100% charge for the service booked will be made. All appointment cancellations must be made & confirmed via telephone or text. Appointment cancellations through email are not accepted.

LATE ARRIVALS

We ask clients to arrive on time for their appointments to ensure the highest results. Late arrivals will cause the length of the appointment to be shortened due to time constraints. Guests arriving over 15 minutes late may be asked to reschedule, as fitting in late clients may disrupt the following appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at my discretion.

REFILLS

We DO NOT perform refill services on work that was not done at Awaken Lash. If you currently have lash extensions on, removal of the previous lashes are required for new clients. This prevents the mixing of different adhesives and products that are applied at other salons.

CHILDREN

While we love children, we are unable to allow young children that can not stay seated in the salon. We care about the safety of you and your little ones, as we work with sharp tools and can not keep an eye on your child while we are working. If you have any questions or concerns, please ask!

PAYMENT

We accept Cash and all major credit cards.